Return and Exchange
Return or Exchange Police:
We will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer as long as the return or exchange is initiated within 30 days of the order ship date. For a full refund or exchange, mail out your item within 30 days from the receipt of original order. Please note, refunds are exclusive of shipping cost. Items exchanged after 30 days from the receipt of original order will be charged for the cost of return shipping. Items must be returned with all chloé+kai tags still attached and must be in their original packaging.
How to Return or Exchange Your Order:
We offer FREE ground shipping for all returns and exchanges (with the exception of Hawaii and Alaska) as long as you use the pre-paid return label we provide after you contact our customer service team. If you wish to exchange your item for a different product, you must return the original item and purchase the new item separately.
Request a return on firstname.lastname@example.org, and print the provided return label. Affix the label to the outside of the shipping box. Drop off the package at the any Carrier Store, Drop Box, or Customer Center. If a carrier is not available in your area or you prefer not to use it to return or exchange your items, you can use any other trackable method, at your expense. Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit.
Once we receive your package, we will process your return within 5 business days.
Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 5 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time.